Santa Cruz Auto Repair

Thorough in their approach to diagnosis and repair of my 2005 BMW.

Excellent service and a friendly atmosphere.

I came into Optimal Auto and presented the long list of things that needed to get done on my 08' X3 with anxiety about a big auto repair bill. Come to find out the the bill would not be as large as what was forecasted and the Optimal team communicated on time what was needed to be done and get my approval each on each job. I am a highly satisfied customer and will come back for more work that I know will need to be done with my vehicle at Optimal Auto.

Excellent service! These guys are the absolute best!

Very pleased with the diagnosis, service and cost... I also witnessed a transaction for another customer that got a very thorough explanation. He could have been charged for work that was done but because it wasn’t caught when the vehicle was originally brought in, he was only charged for parts. That is what integrity is about!

5 stars I appreciate the communication and the quality of your service. I feel like our cars are in very good hands.

Nate Smith Optimal Auto is knowledgeable, competent and thorough with regards to my BMW 650i. I prefer Nate to a BMW dealer any day!

Nate , Meg and their staff provide exceptional service! I have been a customer for over ten years.

The whole team at Nate Smith Optimal Auto is first class. When you : request service, they actually write down all of your requests, and everything is very organized on their computer for future reference. They are the only shop that I trust to bring my Volkswagen Eurovan. The service is polite and prompt, and the technicians are very knowledgeable. It is nice to have a masterful family run business. They are not the cheapest job out there but you don’t want cheap work done on your car. Considering the quality of work done, it is actually a very high value. Highly recommended!

Nate and his staff have serviced our BMWs, and now our Mini Cooper, for over 30 years. The results are always the same: friendly service, technical expertise, fair pricing, and a 'stand-behind-his work' posture. Because of this, we feel very comfortable doing business with them. Many thanks for all the years of great service and advice!